I am an old fan of the dell computer. I have brought various products such as monitor or laptop from dell computer for three years. However, now I am in the really awful situation and could not sleep well for more than several weeks because of their careless delivery and awful after-sales service.
About a month ago, I brought the latitude laptop at the dell computer in US. I already have brought several times from the dell computer in US, and every product which I brought was more than satisfaction.
Thus, I brought the new latitude laptop computer which has 256GB SSD disk drive. However, about two weeks ago, I realized that its performance is not that fast as I expected and when I checked the hardware, it turned out that it does not have any SSD disk drive but a hard disk drive which is the awfully slow. Thus, I brought it to the dell technical support center in Korea, and they confirmed that it does not have any SSD disk drive at the first place.
WOW, I was very upset; however, as I trust the dell computer and surely want to understand the processes to handle those kinds of the problem. I was asking for solution. Yet, the Korea after Service Center does not know what to do. And they still do not giving me a clear answer about this.
Plus, as I brought the computer in the US dell site, I also tried to contact with the dell customer service in US, however, they also do not giving me a solution and just tossing the problem to other departments. Or, many times, they just ignored my queries into the problem; even though I posted several times on their web site, I just got few answers, which do not help via email.
I hope they do the right thing. Not to mention that they did not check the correct part at the first place and does not have a system that they put the wrong part before the delivery, I am not taking any reliable responses from the dell computer.
I am an old fan of the (omit) dell computer. I have brought various products such as monitor or laptop from dell computer for three years. However, now I am in (a) the really awful situation and could not sleep well for more than several weeks because of their careless delivery and awful after-sales service.
About a month ago, I brought the latitude laptop at the dell computer in US. I already have brought several times from the dell computer in US, and every product which I brought was more than satisfaction.
Thus, I brought the new latitude laptop computer which has 256GB SSD disk drive. However, about two weeks ago, I realized that its performanceis not that fast as I expected and when I checked the hardware, it turned out that it does not have any SSD disk drive but a hard disk drive which is the (omit) awfully slow. Thus, I brought it to the dell technical support center in Korea, and they confirmed that it does not have any SSD disk drive at thefirst place.
WOW, I was very upset; however, as I trust the (omit) dell computer and surely want to understand the processes to handle those kinds of the problem. I was asking for solution. Yet, the Korea after Service Center does not know what to do. And they (are) still do (omit) not giving me a clear answer about this.
Plus, as I brought the computer in the US dell site, I also tried to contact with the dell customer service in US, however, they (are) also do (omit) not giving me asolution and just tossing the problem to other departments. Or, many times, they just ignored my queries into (about) the problem; even though I posted several times on their web site, I just got few answers, which do not help via email.
I hope they do the right thing. Not to mention that they did not check the correct part at (in) the first place and does not have a system that they put thewrong part before the delivery, I am not taking any reliable responses from the dell computer.